These terms govern the relationship between the seller named below and anyone who orders food and drinks on the website https://lavash-house.bg (the “website”) for delivery or for pickup at the restaurant. Please read them before ordering. You can save or print them at any time. This is a translation of the Bulgarian original; if the versions differ, the interpretation more favourable to the consumer applies.
1. Seller
- Name: 40F EOOD („40Ф“ ЕООД); trade name LAVASH HOUSE
- UIC (EIK) 207126459, entered in the Commercial Register and Register of Non-Profit Legal Entities kept by the Bulgarian Registry Agency
- VAT number: BG207126459
- Registered office and address of management: Rakovina St., 8256 Sveti Vlas, Nessebar Municipality, Burgas Province, Bulgaria
- Restaurant (pickup and complaints): Sunny Beach
- Phone: +359875309089
- Supervisory authorities: Commission for Consumer Protection (www.kzp.bg); Bulgarian Food Safety Agency (www.babh.government.bg); Commission for Personal Data Protection (www.cpdp.bg).
2. Scope
2.1. These terms apply to all orders placed through the website. Ticking “I agree to the Terms and conditions” before submitting an order means you have read and accept them.
2.2. A “consumer” is a natural person ordering for personal purposes outside their trade or profession. These terms do not limit consumers’ statutory rights.
2.3. How we process your personal data is described in the Privacy policy.
3. How to order and when the contract is concluded
- Choose dishes, add-ons and quantity and add them to the cart.
- On the checkout page choose delivery or pickup, the address and zone, the time (as soon as possible or a specific time), the payment method, and enter your name and phone number.
- Before submitting you see a summary: the dishes and their prices, the delivery fee and the total to pay. You can correct input errors by changing the cart or the form fields until you press the order button.
- The order is submitted with the “Order with obligation to pay” button, or, when paying by card online, with the “Order and pay” button, after which you pay on the payment institution’s secure page.
- After submitting you see a confirmation with the order number and a link to a page where you can follow its status.
3.1. The contract is concluded when the order confirmation is displayed on screen. An order to be paid by card online that is not paid within 30 minutes is cancelled automatically.
3.2. If exceptionally we cannot fulfil the order — a dish has run out, the address is outside our delivery zones, or there is force majeure — we will contact you and offer a replacement or cancel the order. Anything paid is refunded in full.
3.3. The contract is concluded in the language in which the order is placed: Bulgarian, English, Russian or Ukrainian. We store the order data (see the Privacy policy), and you can access it through the order link; you may request a copy by phone or email.
3.4. We have not subscribed to any codes of conduct within the meaning of the Bulgarian Electronic Commerce Act.
4. Prices and payment
4.1. Prices are in euro and include VAT. The delivery fee is shown separately and added to the total before you order. There are no other charges.
4.2. Payment methods: cash to the courier, card to the courier, at the restaurant. When paying on receipt, the order total may not exceed €100.00.
4.4. For every payment you receive a sales document under Ordinance No. N-18. If you need an invoice, write the company name, UIC, VAT number and address in the order comment or call us.
4.5. You can enter a promo code at checkout; one promo code applies per order. The website does not apply the code automatically: our operator checks its conditions and, if the code is valid, applies the discount when confirming the order and tells you the final amount. Promo codes cannot be exchanged for cash. In case of abuse (for example many “first” orders by one person) we may refuse the discount.
5. Delivery and pickup
5.1. We deliver with our own couriers to: Sunny Beach, Nessebar, Sveti Vlas, Cholakova Cheshma, Tankovo, Kosharitsa, Ravda, Elenite, Aheloy. Prices and estimated times by zone are on the Delivery and payment page; the zone is determined from your address at checkout. Delivery is free for orders from €25.00. There is no minimum order.
5.2. Opening hours: every day 12:00–22:00. “As soon as possible” orders are accepted until 30 minutes before closing; orders for a specific time — in the available 15-minute slots.
5.3. The delivery time shown at checkout is an estimate (usually up to 59 minutes). It may be longer at busy times, in heavy traffic or bad weather; if we are running significantly late we will call you.
5.4. You are responsible for giving a correct address and phone number and for being available at delivery. If the order cannot be handed over because of an incorrect address or an unreachable phone after the courier has tried to contact you, it is cancelled; the value of food already prepared is not refunded and, for orders paid on receipt, may be claimed from you.
5.5. The risk of accidental loss of or damage to the food passes to you when it is handed over.
5.6. For pickup, the order is ready at the chosen time at Sunny Beach; please collect it the same day during opening hours.
6. Alcoholic drinks
We sell alcoholic drinks to adults only. The courier or restaurant staff may ask for an identity document and will not hand over alcohol to a person under 18 or to anyone who refuses to show a document. In that case the price of the alcohol is not due or, if paid, is refunded.
7. Food, allergens and quality
7.1. Ingredients and allergens under Regulation (EU) No 1169/2011 are shown on each dish’s page and on the Allergens page. If information for a dish is missing or you have an allergy, call +359875309089 before ordering. All dishes are prepared in one kitchen, so we cannot fully exclude traces of allergens.
7.2. Photos are for illustration; weights are approximate for the finished dish.
7.3. The food is intended for immediate consumption. Do not leave it at room temperature for long.
8. Right of withdrawal
8.1. Dishes, sauces and dairy drinks are prepared to your order and perish quickly, so under Art. 57(3) and (4) of the Bulgarian Consumer Protection Act the 14-day right of withdrawal from distance contracts does not apply to them.
8.2. For bottled and canned drinks in their original sealed packaging you may withdraw from the contract within 14 days of receipt without giving a reason. Notify us by phone, by email or with the form below and return the drinks unopened to the restaurant within 14 days of the notice; you bear the cost of return. We refund the amount paid for them within 14 days of the notice by the same means you used to pay, but may wait until we receive the drinks. The delivery fee is not refunded when you withdraw from only part of the order. The right of withdrawal does not apply to drinks whose packaging has been opened (Art. 57(5)).
8.3. Model withdrawal form (Annex 6 to Art. 47 of the Consumer Protection Act):
To 40F EOOD, Rakovina St., 8256 Sveti Vlas, Nessebar Municipality, Burgas Province, Bulgaria:
I hereby give notice that I withdraw from my contract for the sale of the following goods: …
Ordered on / received on: … Order number: …
Name of consumer: … Address of consumer: …
Signature (only if this form is notified on paper): … Date: …
9. Changing or cancelling an order before it is fulfilled
To change or cancel an order, call +359875309089 as soon as possible. Until we have started preparing it, we change or cancel it at no cost to you and refund online payments to your card within 14 days (banks usually show it within a few working days). Once preparation has started, we can cancel the delivery, but the value of the prepared food is not refunded.
10. Complaints and legal guarantee of conformity
10.1. If something is missing, not as ordered or unfit for consumption, tell us as soon as possible — ideally on delivery or the same day — by phone, by email, at the restaurant or in writing to the address of management. A photo helps us resolve it faster. At your choice, where possible, we will deliver what is missing, replace the dish or refund the amount.
10.2. You have the statutory rights in case of lack of conformity of goods under the Bulgarian Act on the Supply of Digital Content and Digital Services and the Sale of Goods. These terms do not limit them.
10.3. We answer complaints without delay and no later than within 14 days. We keep a register of complaints.
11. Liability
We are not liable for non-performance or delay caused by force majeure (natural disasters, accidents, acts of public authorities, etc.). Nothing in these terms excludes or limits our liability for damage caused intentionally or by gross negligence, or for harm to life and health.
12. Dispute resolution
12.1. If you are not satisfied, please contact us first — we will try to resolve the matter straight away.
12.2. You may file a complaint with the Bulgarian Commission for Consumer Protection (1 Vrabcha St., 1000 Sofia, tel. 0700 111 22, www.kzp.bg).
12.3. Consumers may refer the dispute for out-of-court resolution to the General Conciliation Commission at the Commission for Consumer Protection. The procedure is voluntary and free of charge; information and forms are at www.kzp.bg.
12.4. Matters not covered here are governed by Bulgarian law. Disputes not settled by agreement are resolved by the competent Bulgarian court. If you are a consumer habitually resident in another EU country, you keep the protection given to you by the mandatory provisions of that country’s law.
13. Changes
We may change these terms; the new version is published on this page with the date from which it applies. Each order is governed by the version in force when it was submitted.