FAQ
The most common questions about ordering, delivery and payment. Can’t find an answer? Give us a call.
Where do you deliver?
To Sunny Beach, Nessebar, Sveti Vlas, Cholakova Cheshma, Tankovo, Kosharitsa, Ravda, Elenite, Aheloy. The zone is determined from your address at checkout. Prices and times by zone are on the Delivery and payment page.
How much is delivery?
Delivery costs €3.58. Delivery is free for orders from €25.00. There is no minimum order.
How long will my order take?
Usually up to 59 minutes, depending on the zone and how busy we are. You see the estimated time at checkout and on your order page.
What are your opening hours?
We are open every day 12:00–22:00. “As soon as possible” orders are accepted until 30 minutes before closing.
Can I order for a specific time?
Yes. At checkout choose “Schedule” and a convenient 15-minute slot — today or tomorrow. You can also order this way while we are closed.
How can I pay?
We accept: cash to the courier, card to the courier, at the restaurant. Prices are in euro including VAT.
Is there a limit when paying on receipt?
Yes — up to €100.00 per order. For a bigger order call +359875309089.
Can I pick up the order myself?
Yes — choose “Pickup” at checkout. Address: Sunny Beach. You pay on the spot.
How do I know where my order is?
After ordering we open a page with its status — keep the link. The status updates by itself: accepted, cooking, on the way, delivered.
Can I change or cancel my order?
Call +359875309089 as soon as possible. Until we start cooking, we change or cancel it at no cost and refund online payments to your card.
Something is missing or wrong. What should I do?
Call +359875309089 as soon as you receive the order — we will bring what is missing, replace the dish or refund you. Details are in the Terms and conditions.
Can I return my order within 14 days?
Dishes are prepared especially for you and perish quickly, so the 14-day right of withdrawal does not apply to them. Bottled drinks in sealed packaging can be returned within 14 days — see the Terms and conditions.
How do I find out which allergens a dish contains?
Allergens are listed on each dish’s page and on the Allergens page. If they are not listed or you have an allergy, call us before ordering. Everything is cooked in one kitchen, so we cannot rule out traces of allergens.
Do you sell alcohol?
Yes, to adults only. The courier may ask for an ID and will not hand over alcohol to anyone under 18.
Do you deliver to hotels?
Yes. Put the hotel name in the address and the room number in the comment. Leave a phone number where we can reach you.
Can I get an invoice?
Yes. Write the company name, UIC, VAT number and address in the order comment or call us — we will issue an invoice.
How do I use a promo code?
Enter the code at checkout — we pass it to our operator, who applies the discount when confirming your order. One promo code applies per order.
What do you do with my data?
We use it only to fulfil your order and meet our legal obligations. We never sell it. Details are in the Privacy policy.